At AM Advertisers, we manufacture custom-made physical products tailored specifically to your brand specifications. Because custom products cannot be resold, our shipping and refund policies differ from standard retail businesses.
1. Proof Approval & Cancellation
- Before Proof Approval: You may cancel your order before approving the digital proof. A partial refund will be provided minus any design or pre-press setup costs incurred.
- After Proof Approval: Once a digital proof is approved and production has started, orders cannot be canceled, and payments are strictly non-refundable.
2. Refunds & Reprints Policy
Due to the custom nature of print manufacturing, all sales are final. We do not issue cash refunds for client error or subjective dissatisfaction. However, we stand behind our manufacturing quality under the following conditions:
- Manufacturing Defects & Damage: If your order arrives damaged during transit or contains a manufacturing defect (e.g., severe miscut, wrong material, missing items), you must notify us in writing within 7 calendar days of delivery at [email protected] or via WhatsApp.
- Evidence Required: Clear photo and video evidence of the damaged or defective units must be provided.
- Remedy: If AM Advertisers determines the defect was caused by our production error or carrier handling, we will—at our discretion—either reprint the defective portion of the order at no additional cost or issue a store credit for the affected units.
3. Color Variations & Industry Tolerances
Monitors display colors in RGB, whereas printing presses print in CMYK. Minor color variations are inherent to physical ink application across different paper stocks and substrates. A variation of up to 5–10% in color tone or minor alignment shifts within standard industrial print tolerances does not constitute a defect and is not eligible for reprint or refund.
4. International Shipping & Delivery
We ship custom print orders globally using third-party international express carriers (e.g., DHL, FedEx, UPS, or freight forwarders).
- Transit Estimates: Estimated shipping times provided at checkout or quote stages are estimates provided by logistics carriers. AM Advertisers is not liable for transit delays caused by weather, customs holds, or carrier backlogs.
- Customs, Import Duties, and Taxes (DAP / DDU): All international shipments are sent on a Delivered at Place (DAP / DDU) basis unless explicitly agreed otherwise. The buyer/recipient is solely responsible for paying any local customs duties, taxes (VAT/GST), clearance fees, or import tariffs imposed by the destination country.
- Refused or Undeliverable Packages: If a package is returned, held, or destroyed by customs due to the recipient refusing to pay import duties or providing an invalid address, no refund will be issued. Re-shipping fees will be billed to the client.